Updated February 23, 2024
Accountable Rewards Terms
These Accountable Rewards Terms (“Rewards Terms”) are incorporated into and made a part of the Platform Agreement between Company and Accountable governing your use of your Accountable Account (the “Platform Agreement”).
These Rewards Terms govern your participation in the Rewards Program and describe how Company may qualify for, earn, redeem, retain, and/or forfeit Rewards, including Cashback Rewards.
By opening and maintaining a Accountable Account in good standing and signing a fee schedule agreement, you will be enrolled in the Rewards Program. Capitalized terms used in these Rewards Terms have the meanings provided in Section 5 below or the Platform Agreement. In the event of any conflict between these Rewards Terms and your Accountable Fee Schedule, the Fee Schedule shall govern.
Accountable may update these Rewards Terms with or without Notice to you by posting an updated version of these Rewards Terms at any time. Rewards are subject to changes, including elimination, at any time. Continued participation in the Rewards Program after any change constitutes your agreement to be bound by any such changes.
You may participate in the Rewards Program only if you accept all of these Rewards Terms. If you no longer wish to participate in the Rewards Program, you must close your Accountable Account.
1. Eligibility and Earning Rewards
1.1 Eligibility for The Rewards Program
To be eligible for the Rewards Program, your Accountable Account must be continuously in good standing, you must have a signed Accountable fee schedule agreement, you must maintain a Linked Account, you must have a Card issued by a US-based Issuer, and all Users earning Rewards on behalf of Company must be affiliated with and authorized by Company. If your Accountable Account is not in good standing for any reason, or we determine in our sole discretion that you are abusing or misusing the Rewards Program or have otherwise violated our Platform Agreement or any of the terms, agreements, and policies incorporated by reference, you may be ineligible to earn or redeem Rewards and may forfeit any Rewards previously earned. We may condition, restrict, limit, or revoke Rewards in our sole discretion.
1.2 Earning Cashback Rewards
The Rewards Program allows you to accrue Cashback Rewards when you make a Qualified Purchase on a Card. For each Qualified Purchase you make, you accrue Cashback Rewards at a rate and in an amount explained in your Accountable Fee Schedule. Cashback Rewards are only available in connection with Card purchases and not any other product or service offered by Accountable. Cashback Rewards are not a cash equivalent or store of value. You can earn unlimited Cashback Rewards, but Accountable reserves the right to determine or change the amount of Cashback Rewards that you can earn under the Rewards Program, including by applying a cap or other limitations or conditions. Cashback Rewards do not expire but may be forfeited.
1.3 Qualified Purchases
Certain transactions do not qualify as a Qualified Purchase, including but not limited to cash withdrawals, purchases of prepaid cards and cash equivalents, transactions that are deemed fraudulent, disputed or unauthorized transactions, transactions subject to a Chargeback, refunded transactions, items returned for credit, or any Fees charged to your Accountable account. We may determine that a transaction type, or a particular transaction, is excluded from eligibility for earning Cashback Rewards in our sole discretion at any time. Accountable may in its sole discretion decline to provide Cashback Rewards based on any foreign transactions.
Transactions on which all or a portion of the balance remains outstanding for any reason do not earn Cashback Rewards. Cashback Rewards may only be redeemable upon payment in full of amounts owed to Accountable.
For any transaction that does not qualify as a Qualified Purchase but for which you have already received Cashback Rewards, or if we otherwise awarded you Cashback Rewards in error, we may offset such Cashback Rewards using your remaining or future Cashback Rewards balance or your Accountable Account balance.
1.4 Cashback Rewards Balance
The amount of Cashback Rewards Company has accrued will appear in your monthly statement. You are responsible for making sure the Cashback Rewards balance reflected in the statement is correct. If you believe that the statement does not accurately reflect the Cashback Rewards that you are eligible to receive, please contact Accountable’s Customer Support Team at support@accountablevr.com.
You must notify us of any errors within 60 days of such information being made available to you. If you do not notify us of any such errors within 60 days, you forfeit the right to contest your Cashback Rewards balance, except to the extent such forfeiture is prohibited by applicable law.
If you voluntarily close your Accountable Account, you will no longer be able to earn any Cashback Rewards on any transactions on which all or a portion of the balance remains outstanding. If your Accountable Account is suspended or closed for any reason, you will not earn any Cashback Rewards until your Accountable Account is restored to good standing under the Platform Agreement and these Reward Terms.
1.5 Additional Rewards Terms
Certain Rewards may be subject to additional terms and conditions that will be provided to you, if applicable. Any Rewards partnerships with Third-Party Service Providers may also be subject to additional terms and conditions determined by the Third-Party Service Provider. We or Third-Party Service Providers may condition when and how you can redeem Rewards. You are solely responsible for reviewing and understanding any such additional terms and conditions, and we disclaim all liability for claims that may arise in connection with or related to Third-Party Service Providers.
2. Using Rewards
2.1 Rewards Are Not Property
Rewards, including Cashback Rewards, are not your property and have no cash or other stored value. Cashback Rewards will be automatically applied to your balance and redeemed monthly after you receive your statement. If Cashback Rewards and any other Rewards are not redeemed automatically for any reason due to an error, you must notify us of any errors within 60 days of such information being made available to you or they may be forfeited.
Cashback Rewards can only be redeemed by Company Administrators and business owners and may be used as a credit to reduce Company’s outstanding Accountable Account balance. If there is no outstanding balance, the Cashback Rewards will be deposited into your Accountable account. Cashback Rewards are not transferable to any third party or any other Accountable Account, including any other Accountable customer or User, and cannot be transferred by operation of law. Cashback Rewards have no cash value if not redeemed.
We may, in our sole discretion, refuse any request to redeem Cashback Rewards and other Rewards if your Accountable Account is not in good standing, if any payments are past due, if your Accountable Account has been suspended or terminated, or if you have otherwise breached any of your obligations under the Platform Agreement or these Rewards Terms.
2.2 Taxes
Company understands that it is responsible for determining and obtaining appropriate tax treatment for any Rewards it redeems, and Company is solely responsible for any tax liability arising from or related to any earned Rewards. Accountable will not report any income or earnings related to Rewards to a taxing authority, except where expressly required by law.
3. Losing Rewards
3.1 Closing Your Account
If your Accountable Account is voluntarily closed and your Cashback Rewards or any other Rewards have not been redeemed, you will lose any remaining Rewards.
3.2 Forfeiting Your Rewards
If your Accountable Account is suspended or closed for any other reason, your Rewards may be lost or forfeited, subject to Accountable’s sole discretion.
You may be disqualified from participating in the Rewards Program if at any time: (a) any payments you owe to Accountable are past due, (b) any prior payments were late, (c) you misuse any Services, (d) you engage in self-dealing (such as using Cards to pay for products or services provided by Company, its affiliates, its beneficial owners, or other persons affiliated with Company), (e) you engage in any Prohibited Activities found in our Prohibited Activities terms or breach any other policies or agreements with Accountable, or (f) you attempt to or otherwise game or misuse the Rewards Program.
Where we determine, in our sole discretion, that Company or Users no longer satisfy the requirements for participation in the Rewards Program, we may disqualify you from the Rewards Program, and you may lose or forfeit any Rewards that you may have earned.
We may reinstate any lost or forfeited Rewards in our sole discretion, and we may require a Fee or other conditions to do so.
4. Other Terms
4.1 Termination of the Rewards Program
Accountable may terminate the Rewards Program at any time. If the Platform Agreement is terminated, these Rewards Terms will also immediately terminate.
4.2 Release of Liability
To the maximum extent permitted by law, Company, on behalf of itself and its Users, releases Accountable from all liability for your participation in the Rewards Program.
4.3 Severability and Survival
If any provision of these Rewards Terms is found to be invalid, unlawful, void, or unenforceable, the Rewards Terms’ remaining provisions shall be enforced to the fullest extent possible, and the remaining provisions of these Rewards Terms shall remain in full force and effect.
4.4 Waiver
You agree that if Accountable does not enforce any of its legal rights or remedies under these Rewards Terms, or any other legal rights or remedies Accountable has under applicable laws, it shall not be construed as a formal waiver of those rights or remedies or any other rights in any way whatsoever.
4.5 Assignment
These Rewards Terms will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Neither the course of conduct between parties nor trade practice shall act to modify any provision of the Rewards Terms. You may not assign or transfer these Rewards Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Rewards Terms or any of our rights or obligations under these Rewards Terms at any time without notice.
5. Definitions
“Cashback Rewards” means a reward redeemable to Company’s Accountable Account balance.
“Qualified Purchase” means a bona-fide business-related purchase of goods and services made by Customer using the Card that meets the requirements in these Rewards Terms, including Section 1.3, and the Platform Agreement.
“Rewards” means Cashback Rewards and any other benefits or perks offered or conferred by Accountable through its Rewards Program.
“Rewards Program” means the program made available by Accountable to Company under these Rewards Terms.